Refund Policy

A Chargeback shall mean a Transaction that is uncollectible and returned to Service Provider/ SoftBulls by User/ Payee or acquiring bank for a refund to the concerned Payer / User due to any of the following reasons:

a) Any payment which the User/ Payer refuses to honour or demands a refund of because the Products or services, purchased or sold or the delivery thereof, was not as promised or was defective, deficiency of service, incomplete and /or unsatisfactory for any reason whatsoever, or that payment for the same has already been made.

b) Any payments by a User/ Payer using the Services, which is returned by the acquiring bank for any reason whatsoever.

c) Any charge/debit arising out of any alleged hacking breach of security or encryption that may be utilized by Service Provider/ SoftBulls/ Payee from time to time or

d) Any Transaction that is unsuccessful.

As a result of the rapid nature of movements of funds, once a payment has been initiated through the Services, it may not be possible to retract the same using the Services. Hence neither the Acquiring Bank or SoftBulls shall be responsible to the User or anyone else for chargeback or refund. The user hereby expressly acknowledges and confirms that SoftBulls shall not be liable for the Chargeback

Any such retraction of a payment shall be between user and payee directly and a chargeback can be considered only if the Payee refunds the amount back.

In the event of a Chargeback situation arising in case of any Products or services purchased by a User or Payer, for which payment has not yet been made to the Payee or User, the User or Payer shall be advised by SoftBulls to resolve the issue with the Payee or User at the earliest and SoftBulls shall then settle the payment in accordance with the solution agreed upon by the Parties once the same is communicated to SoftBulls.

In any event, chargeback request may be entertained only if the payee refunds the amount and hence SoftBulls is under no obligation otherwise.

In the event of a Chargeback situation arising in case of any Products purchased by a User/ Payer, for which payment has been made to the Payee/User / Service Provider, the User/ Payer shall be advised to resolve the issue with the Payee/User / Service Provider at the earliest and shall then settle the payment in accordance with the solution agreed upon by the Parties only if the Payee refunds the amounts back.

SoftBulls shall not be responsible to make payments in respect of any Chargeback unless it has received the requisite amounts from the concerned acquiring bank/ Service Provider/ Payee/ User. In the event of the receipt by SoftBulls of an amount of a Chargeback from the acquiring bank / Service Provider, SoftBulls shall pass on to User/ Payer such amount received by them within 7 days

Further more :-